Creating your Citizen user account

Here's how to get your own Citizen account up and running using our mobile app

Device requirements 📋

As we use biometrics to secure your account and any request you receive, so you'll need a phone enabled with a fingerprint or face scanner.

Download the app 📱

Head over to the Android or Apple app store and download the Citizen app

  1. Apple - App Store
  2. Android - Play Store

Create your user account 👤

  1. First, open the Citizen app and click 'create account'

  2. Enter your email address 
    This will be the email address you'll use to trigger requests to pay, or log in to Citizen (for business users)


  3. Enter a password
    This will only be used if you ever need to recover your account should you need to set up your app again. So please make sure you store it somewhere secure.


  4. Verify your email address
    Before you can approve any requests in the app you'll need to verify your email address. You can open your email app directly from the registration process.

    You'll see an email in you inbox from identify@citizen. Simply click 'Activate' to complete set up 

  5. Enable notifications
    This will mean we can let you know when a new request is waiting for your approval

  6. All done!
    You'll now see the inbox, this is where you will see and approve requests to identify or pay.